✦ our promise ✦
Refund Policy
Last updated: April 2026
Not happy? Email us within 7 days and we'll make it right — replacement, store credit, or a full refund.
Our satisfaction guarantee
We want you to love every purchase from Flowlyo. If you're not satisfied for any reason, contact us within 7 days of your purchase at support@flowlyo.com and we will make it right — whether that's a replacement file, store credit, or a full refund.
When we issue a refund
We will issue a full refund if any of the following apply: • The file you received was corrupted, incomplete, or unusable • You were charged but never received your download link • The product was materially different from its description on our site • A duplicate charge occurred on your account
Digital product note
Because our products are digital and delivered instantly, we cannot offer refunds simply because you changed your mind after downloading. However, we handle every case individually and with care. If you experienced a genuine issue, we will always work with you to find a fair solution.
How to request a refund
Email support@flowlyo.com within 7 days of your purchase. Please include: • Your order number • The email address used at checkout • A brief description of the issue We respond within 24 hours and process refunds within 3–5 business days.
Refund method
Refunds are issued to the original PayPal account used for payment. Processing time may vary depending on your PayPal account and bank — typically 3 to 5 business days.
Need a refund?
support@flowlyo.com